Terms and Conditions

A1

• We offer our patrons a lifestyle of spa grandeur to enjoy a unique therapeutic experience that is unmatched for value.

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• We continue to seek improvement in service quality via feedback from customers and guest.

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• We committed to offering goods and services of satisfactory as defined in the Sales of Good Act S14 (2). Consumer Protection (Fair Trading) Act and Lemon Law. 

A2

• Hot Spring accords 5 days cooling-off period for a full refund (exclusive of Saturdays, Sundays & Public Holidays) should the customer not wish to continue with the services offered.

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• Product sold will not refund; but if it found product expiry or defect will do one to one exchange.

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• Change of therapists within the first 10 minutes if you are not satisfied with the services.

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• Feedback from guests will be taken seriously for service improvement.

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• Hot Spring does not engage in selling activities or any form of selling tactics during treatments and in the treatment room.

A3 & A4
Refund Policy

• Hot Spring accords 5 days cooling-off period for a full refund (exclusive of Saturdays, Sundays & Public Holidays) should the customer not wish to continue with the services offered.

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